RETURNING ELEMENT H2O PRODUCTS
Product returns are processed at any Element H2O store or head office.
WHAT IS Element H2O Inc.’ POLICY ON RETURNING PRODUCTS?
You can return any product purchased at Element H2O Inc. with a receipt to any Element H2O store or head office for a full refund.
- it must be no more than 15 days since the date of purchase;
- the product must be in saleable condition;
- refunds will be processed in the original method of tender;
- returns are subject to a 10% restocking fee.
WHAT IS SALEABLE CONDITION?
This means that the product:
- is unopened with caps, seals, labels, and original packaging intact and with no visible tampering;
- is in its original condition;
- is in its original selling unit (e.g. full case);
- has no evidence of deterioration with age; and
- is not stale-dated, unless the receipt shows that it was recently purchased.
HOW MANY PRODUCTS CAN I RETURN AT ANY GIVEN TIME?
There is no limit to the number or value of products returned at any given time. However, if the value of the product returned is equal to or exceeds $100 including tax, the return is subject to a 10% restocking fee and may be processed through the Element H2O Inc.’ Head Office.